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Servsafe Practice
Report a correction

Found something wrong? Tell us and it gets fixed

A wrong answer key, an explanation that muddles more than it clarifies, an exam fact that has quietly gone out of date. Questions on this site get corrected because people report them, and a report that names the test and the question number can be checked the same day.

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Before you report

Three details turn a report into a fix

A report that names the exact question gets checked in minutes. One that says a test has mistakes in it cannot be acted on at all, however right it may be.

1 The page URL Copy it from the address bar. Test names repeat across tracks, and the URL is the only thing that is unambiguous.
2 The question number Shown on the test as you answer. With it, we go straight to the item instead of reading a whole set.
3 What you think is right And why. Even a sentence helps. If you have an official source, that moves the report to the front of the queue.

In scope

What is worth reporting

A wrong answer key

The clearest case and the fastest to act on. Tell us which option is marked correct, which one you believe is correct, and what you are basing that on.

An explanation that does not explain

Explanations exist to teach the rule, not to restate the answer. If one leaves you unsure why the tempting wrong option was wrong, that is a defect worth reporting even though the key itself is fine.

An exam fact that has gone stale

Question counts, pass marks, time limits and proctoring rules change on the official side, and a page that quotes an old figure sends people into an exam with the wrong expectation. These get priority because they mislead in a way a single wrong question does not.

A rule that is right nationally but wrong locally

Name the state or county. Food handler requirements in particular differ between neighbouring jurisdictions, and the fix is usually to note the variation rather than to change the answer.

Something broken on the page

A dead link, an image that will not load, an option you cannot select, a layout that breaks on your phone. Include your device and browser, because these are almost always specific to one combination.

Report form

Send the correction

Fields marked optional really are. Send what you have rather than waiting until you can fill in everything.

Include the answer or wording that appears wrong or unclear.

Optional. Link to the official or authoritative source you used.

We’ll use the details you provide to review and respond to this request. See our Terms & Privacy page.

Common questions

How reports are handled

Will every report change the page?
No. Each report is checked before anything is edited, and some turn out to be a difference of reading rather than an error. That is not a brush-off: a report that does not change a question often still changes the explanation, because if one person read it two ways, others will too.
Do I need to provide a source?
No, but reports with one get looked at first. If you can point to official ServSafe material, the FDA Food Code, or your state or county rule, it turns a judgement call into a quick check.
Will you tell me the outcome?
Usually not individually. The useful response is a corrected page rather than an email, and a fixed question helps every person who takes that test afterwards. If your report raises something we need to ask you about, we will write back.
The answer is right but the explanation is confusing. Should I still report it?
Yes. Unclear explanations are worth reporting on their own. An explanation that leaves you unsure why the wrong option was wrong has failed at the only job it has, even when the key is correct.
A question conflicts with the rule in my state.
Report it and name the state. Food safety rules vary by state and county, and a question can be correct against the national standard while being wrong for where you work. Those get handled by adding the distinction rather than by flipping the answer.

Related

Policies behind this process

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