Contact and support

Most problems have a fix further down this page

Locked tests, missing receipts, sign-in codes that never arrive, an answer key you think is wrong. The eleven situations below cover nearly everything people write in about, and most of them you can clear in under a minute. If yours is not here, the form at the bottom reaches the same small team that writes and reviews the questions.

Email [email protected] 6 ServSafe tracks 89 free practice tests

Check these three first

Three things solve most access problems

Before anything else, run through these. They account for the majority of messages that turn out not to need a reply.

1 Sign in with the checkout email Access attaches to the exact address typed at payment. A second personal address is the single most common cause of a test that looks locked.

2 Open My Account Every test you own is listed on your account page, along with your past attempts and scores. Start tests from there rather than from a bookmark.

3 Look in spam and Promotions Receipts, sign-in codes and score summaries all come from [email protected]. Add it to your contacts once and the problem stops recurring.

Fix it yourself

Eleven situations, and what to do about each

Each one below is written from what people actually report. Where a message is genuinely needed, it says so and tells you what to include.

Payment and access

I paid, but the test is still locked

Sign in using the same email address you typed at checkout, not a different one you also use.
Open My Account. If the purchase is listed there, start the test from that page.
If you paid in the last couple of minutes, give it a moment and refresh once. Card and PayPal confirmations occasionally arrive a beat after you are sent back to the site.
Still locked after that, send us the order number from your receipt. It begins with SSP-.

Include: order number, the email you paid with

No receipt email arrived

Check spam and, on Gmail, the Promotions tab. Work and school addresses filter more aggressively than personal ones, and that is where most missing receipts end up.

The receipt goes to whichever address was typed into the payment form, which is not always the one you expect, especially if PayPal filled it in for you. If you can see the purchase on My Account, the payment went through regardless of whether the email did, and your access is not affected.

Ask us for a resend and we will send it again to whichever address you prefer.

Include: order number or the date and amount paid

I used the wrong email address at checkout

Do not buy it a second time. This is fixable and it is a common enough mistake that we handle it routinely.

Send both addresses, the one you accidentally used and the one you want it moved to, along with the order number. Typos in a domain name are the usual culprit, so if you are not sure what you typed, tell us and we will look it up from the order.

Include: both email addresses, order number

My coupon code was rejected

Codes are entered exactly as issued, with no leading or trailing space. Autocomplete on phones likes to add one.

Beyond spelling, a code can legitimately fail for reasons that have nothing to do with you: it may have expired, may apply only to one particular track or test, may require a minimum order, or may already have been used the maximum number of times allowed per person. The checkout will not tell you which of those applies, so if the code came from us and you believe it should work, send us the code itself and what you were trying to buy.

Include: the exact code, what you were buying

How long do I keep access, and how many times can I retake?

You buy a test once and it stays yours. There is no expiry date and no cap on retakes, so you can sit the same test the week you buy it and again the night before your exam.

That is deliberate. Repeating a test days apart, with review in between, tells you something a single score never will. Every attempt is saved to My Account, so you can compare them rather than guess whether you have improved.

I want a refund

Refunds are available within 7 days of purchase. Use the refund request form rather than the general form on this page, because it asks for the transaction ID, purchase date and payment method up front and saves a round of emails.

Signing in and taking a test

I cannot sign in, or my password is not working

You do not need the password. Choose the option to sign in with a one-time code and we will email you one instead. It is the faster route and it also confirms which address your account is actually on.

Codes are short-lived on purpose. If you left the tab open for a while, request a fresh one rather than retyping the old code.

The sign-in code email never arrives

Check spam and Promotions before requesting another code.
Re-read the address you typed. A wrong letter sends the code somewhere real and silent.
If you are on a work, school or council address, its filter may be dropping the message entirely. Try a personal address, or ask us to move the account.

Adding [email protected] to your contacts stops this happening again for receipts and score summaries too.

My browser closed in the middle of an attempt

Your answers are saved as you go. Sign back in and open the same test, and you are put straight back into the attempt that was running, with everything you had already answered still there. You do not have to do anything to trigger it.

If the attempt does not come back, nothing is lost either: retakes are unlimited, so you can simply start again. Tell us the test name and roughly when it happened and we will look at why it dropped.

I could not download my PDF report

The download link sits on the results screen after you submit. Two things block it, and neither is the site.

Pop-up blockers treat the file as a new window. The bigger one is in-app browsers: if you opened the link from Instagram, Facebook, TikTok or a messaging app, downloads are usually disabled outright. Open the page in Chrome, Safari or Firefox directly and it will work. Paid full-length attempts also email a score summary, so the result is not lost either way.

I think an answer or explanation is wrong

Report it. Questions get corrected on the strength of reports like this, and a specific one is far more likely to produce a change than a general complaint.

Use the correction form, which asks for the track, page URL, test name and question number. If you have a source, official ServSafe material, the FDA Food Code or your state's rules, include it. Reports with a source get looked at first.

Include: test name, question number, what you think is right

Faster routes

Some requests have their own form

These collect the details we would otherwise have to email you for, so they get resolved in one round instead of three.

Report a correction A wrong answer, an unclear explanation, or an exam fact that has gone out of date. Open the correction form → Refund request Within 7 days of purchase. Bring the transaction ID and the email you paid with. Open the refund form → Personal data request Access, correct or delete the information held about you, or withdraw consent. Open the data form → Suggest a test or topic Tell us which track, domain or format is missing from the 89 sets already published. Open the suggestion form →

General enquiry

Nothing above matched. Write to us.

Pick the subject that fits and fill in what you can. The order reference is optional, but including it turns a two-day exchange into a single reply.

Scope

What we can and cannot help with

Will I get a reply?

Anything about access, payment or a refund gets an answer. Content reports often do not, because the useful response is a corrected page rather than an email. If you report a wrong answer and the report holds up, the question changes, and that is the reply.

Can you help with my official ServSafe exam, booking or certificate?

No. This is an independent study site with no connection to official accounts, exam registration, proctoring or certificates, and no ability to look anything up on that side. Anything to do with the real exam goes to ServSafe or the National Restaurant Association directly.

Can you tell me which certificate my state or employer requires?

We cannot, and you should be wary of any prep site that says it can. Requirements are set by your state or county health department and by your employer, they differ between neighbouring counties, and they change. Ask whichever one told you to get certified, and confirm the exact program name before you buy anything, from us or anyone else.

Does a passing practice score mean I will pass the real exam?

No, and we will not pretend otherwise. A practice score tells you which topics are still costing you points. It is a study signal, not a prediction. The most useful way to read a result is to look at the weakest content area and study that, rather than to look at the percentage.

Do you take partnership, media or bulk enquiries?

Yes. Use the form and choose "Business or partnership". If instead you want to write or review questions, the contributor application asks about the background we actually assess on, so it is a better use of your time than a general message.

How content is made, reviewed and corrected

Corrections Policy → Our Editorial Process → How We Create Questions → Sources and References → Review Policy → About Us → Disclaimer → Terms & Privacy →