Changed your mind? You have seven days
Refunds are available within 7 days of purchase, back to whichever card or PayPal account you paid with. Have your transaction ID ready and this takes a minute. You do not need to explain why.
The policy
Seven days, no argument about why
If a test was not what you expected, ask for your money back within seven days of buying it. You do not have to justify the request, and the reason field on the form is optional for that reason. We read the answers anyway, because they tell us what to fix.
1
Within 7 days of purchase
Counted from the purchase date on your receipt, not from when you first opened the test.
2
Back to how you paid
Refunds return to the original card or PayPal account. We cannot send one to a different method.
3
No reason required
The reason box is optional. Filling it in helps us fix whatever went wrong, but it does not affect the decision.
Refund form
Request a refund
Everything asked for here exists to match your payment to an order. The more of it you have, the less back-and-forth there is.
Common questions
Before you send the form
How long do I have to request a refund?
Seven days from the date of purchase. The date on your receipt is the one that counts, not the date you first opened the test.
What do I need before I start?
The transaction ID, the email address you paid with, the purchase date, and which pack you bought. The transaction ID is in your receipt email, and also in your PayPal activity or on your card statement next to the charge.
Do I lose access straight away?
Not at the moment you send the form. Access ends when the refund is processed, since the two go together. If you decide you would rather keep the test after all, tell us before it is processed and we will stop it.
How long until the money is back?
The refund is sent back to the same method you paid with. How quickly it appears is down to PayPal or your bank rather than us, and card refunds usually take longer to show than the original charge did.
I was charged twice for the same thing.
Send both transaction IDs and we will return the duplicate. A double charge is not a refund request in the normal sense and it does not use up the seven-day window.
I paid with the wrong email address. Should I ask for a refund?
No, do not refund and re-buy. Moving a purchase to the right address is straightforward. Use the contact page, send both addresses and the order number, and keep what you paid for.
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